Privacy Policy

Effective Date: 21-06-2025

Morf Factory (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website morffactory.com, upload design files, make a purchase, or interact with us in any way.

1. Information We Collect –

We may collect the following types of information to provide our 3D printing and e-commerce services:

Personal Information: Name, email address, shipping and billing address, and phone number when you place an order or register.
Design Files & Custom Requests: If you use our “Print Your Vision” service or request custom modifications, we collect the 3D design files (e.g., .STL, .OBJ, .STEP) and specifications you upload or share with us.
Payment Information: We do not store your credit/debit card numbers or sensitive banking credentials on our servers. All payments are processed securely through third-party payment gateways (e.g., Razorpay, Stripe, PhonePe, Google Pay, BHIM UPI) that adhere to PCI-DSS standards. We only receive payment confirmation details.
Usage Data: IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
Cookies & Tracking Technologies: To enhance user experience, manage shopping cart sessions, and analyze site usage.

2. How We Use Your Information –

We use your information to:

Process transactions and fulfill your 3D printed orders.
Protect Intellectual Property: We use your uploaded design files solely for the purpose of printing your specific order. We do not sell, share, or list your custom designs on our store without your explicit written permission.
Communicate with you about your order status, file printability issues, or account updates.
Send promotional emails or newsletters (only with your consent).
Improve our website functionality, product offerings (including sustainable material choices), and customer service.
Comply with legal obligations.

3. Data Retention –

We retain your personal information and uploaded design files only for as long as necessary to fulfill the purposes set out in this policy (e.g., to handle reprints, warranty claims, or disputes), or as required by law. After this period, your data and files are securely deleted or anonymized.

4. How We Share Your Information –

We do not sell or rent your personal information. We may share information with:

Service Providers: Third parties that help us operate (e.g., payment processors, shipping/delivery partners).
Legal Authorities: When required by law or to protect our rights.
Marketing Tools: For analytics and advertising purposes (e.g., Google Analytics), but only if you have consented to cookie tracking.

5. Your Rights and Choices –

You have the right to:

Opt-out: Unsubscribe from marketing emails at any time via the unsubscribe link.
Access & Control: Request access to, correction of, or deletion of your personal data (including your uploaded design files).
Cookies: Disable cookies through your browser settings.

6. Data Security –

We use industry-standard security measures (including SSL encryption) to protect your personal information and intellectual property during transmission and storage. However, please be aware that no method of transmission over the Internet is 100% secure.

7. Third-Party Links –

Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

8. Changes to This Privacy Policy –

We reserve the right to update this policy at any time to reflect changes in our practices or laws. Changes will be posted on this page with an updated “Effective Date.”

9. Contact Us –

If you have questions about this Privacy Policy, your personal data, or your custom design files, please contact us at:

Email: founder@morffactory.com

Privacy Compliance Lead: For any privacy-related concerns, you may contact our support team at the email above.