Cancellation, Return & Exchange Policy
At Morf Factory, each product is made-to-order and custom-crafted using advanced 3D printing technology. Due to the personalized nature of our work and the high level of customization involved, we do not accept returns, cancellations, or exchanges once an order in in process.
Every item is printed specifically for you — often based on individual specifications, design files, or custom requests. Because of this, we are unable to restock or resell the item, and thus, all sales are considered final.
Order Cancellation Policy
At Morf Factory, each 3D printed item is custom-made with care and precision. As such, order cancellations are only possible under specific conditions:
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You may cancel your order only while it is in “On Hold” status, or before production has officially started.
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Once the order has moved into the “In Production” phase, it can no longer be cancelled, changed, or refunded, as materials and machine time are allocated specifically for your project.
To request a cancellation during the hold period, please contact us immediately at support@morffactory.com or call / WhatsApp : +91-8076014488 with your order number.
We appreciate your understanding, as each project is uniquely crafted to your specifications.
Exceptions – Damaged or Incorrect Items Only
While we take great care in printing, finishing, and packaging your orders, we understand that issues may occasionally occur during shipping. We will only consider returns or replacements in the following cases:
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The item was damaged during transit.
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You received the wrong product due to a fulfillment error.
If your order meets these criteria, please contact us at info@morffactory.com within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can assess the issue and provide a solution.
What Is Not Covered
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Minor surface imperfections or color variations inherent in 3D printed items.
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Small differences in size due to material shrinkage or print tolerances.
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Products damaged due to mishandling or improper use after delivery.
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Change-of-mind or preference-based returns.
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Custom items made using your own designs or files.
Our Commitment
We are committed to providing high-quality, one-of-a-kind creations, and we inspect every order before it leaves our Store. By purchasing from us, you acknowledge and agree to this return policy.
Thank you for choosing Morf Factory — where every creation is printed with precision and crafted with passion.